MistoBox limits support to online communications for a few reasons.
Online support allows us to keep our prices down, focusing solely on the coffee quality while still maintaining a feature-rich (aka really neat) experience for all subscribers.
Easy sharing of online visuals and instructions
Online support also helps our team gather details and other information from super helpful humans like you, so we can then troubleshoot effectively. We'll send you things like articles, videos, and personalized instructions to help you solve problems and get back to enjoying your coffee.
We are small...but mighty!
You may not know it, but we are a 6 person team. We are a small business doing our best to support many other small (coffee roaster) businesses! Online support means we get to gather as much information as necessary and make sure your coffee experience is great.